Onsite IT support in Melbourne
Some IT work needs someone in the room. Tech Arena sends a technician to your office for hands-on work, and can place an engineer onsite with your team when you need IT skills on the premises.
When onsite help is needed
Remote support solves a lot, but not everything. These are the usual reasons for a visit.
Hardware has failed
How onsite support helps A technician checks, repairs or replaces equipment at your premises.
Network or Wi-Fi problems
How onsite support helps Cabling, switches and access points are checked on the spot.
New office or move
How onsite support helps Devices, network and desks are set up and tested before staff arrive.
Many devices to set up
How onsite support helps Laptops and phones are prepared and handed over in person.
Short of IT skills onsite
How onsite support helps An engineer works at your site as part of your team.
Staff need hands-on help
How onsite support helps A technician sits with your people and shows them what to do.
What onsite support covers
Your exact inclusions are agreed in your proposal. Typical onsite work covers:
Fault finding and repair
Diagnosing and fixing hardware and software faults.
Device setup
Laptops, desktops, phones and peripherals prepared for use.
Network and Wi-Fi
Cabling, switches and wireless checked or installed.
Printers and shared equipment
Set up and tested so staff can use them.
Office moves and fit-outs
IT planned and installed around the move.
Staff training
Hands-on help for people using new systems.
Embedded engineer
An engineer works onsite with your team on an agreed arrangement.
Reporting
A short summary of what was done and what is recommended.
Service levels. Visit arrangements are confirmed in your written agreement.
How an onsite visit works
A clear process from first call to finished job.
Scope
Describe the problem or project and where it is.
Try remote first
Anything that can be fixed remotely is, to avoid an unneeded visit.
Arrange
Tech Arena agrees a visit time and what will be done.
Attend
A technician works at your premises and tests the result.
Report
You get a summary and any recommendations.
Visit or embedded engineer?
Onsite support takes two forms. The right one depends on how much IT work you have.
One-off visit
A technician attends for a specific job, such as repairing a fault, installing equipment or setting up a new office.
Embedded engineer
An engineer works at your site as part of your team on an agreed schedule. It suits businesses with regular IT work but no in-house hire.
Remote support
Many issues need no visit. Remote help is part of IT support, and visits are arranged only when needed.
Onsite IT support FAQs
Can’t find your answer? Call 03 7049 0088 or send an enquiry.
What is onsite IT support?
Onsite IT support is IT help delivered at your premises instead of remotely. A Tech Arena technician or engineer attends to repair equipment, set up devices, check the network or work alongside your team.
When is a site visit needed?
A visit is needed when a problem cannot be solved remotely, such as failed hardware, cabling or Wi-Fi faults, or an office move. Tech Arena tries remote support first, so you only get a visit when it is useful.
Can an engineer work at our office regularly?
Yes. Tech Arena can place an engineer onsite with your team on an agreed arrangement. This suits businesses that need regular IT skills on the premises without making a full-time hire. The details are agreed in writing.
Where do you visit?
Tech Arena is based on St Kilda Road, Melbourne, and supports businesses in Melbourne. Tell Tech Arena your location when you enquire and your visit options will be confirmed in writing.
How much does onsite support cost?
The cost depends on the work involved, how long it takes and how often you need it. Tech Arena provides a written quote after understanding the job. Prices are not listed here because they differ for each job.
How do I book a visit?
Call 03 7049 0088 or send an enquiry. Tell Tech Arena what is wrong and where you are, and a visit will be arranged if the problem needs one.
Arrange an onsite visit
Book a free IT health check to talk through your current setup and what onsite support would look like for your business.